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  • Fantasy Baseball

FAQ

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    General Support
  • Intro
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    Billing
    • I was charged twice. What should I do?
    • Why don't you accept Discover or American Express??
    • Why is there a delay until I can access products purchased through PayPal?
    • Can I get a refund?
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    Updating Account Information
    • My address has changed. How can I change it?
    • Where do I change my password?
    • What are "contest preferences"?
    • Can I change my e-mail address in my profile?
    • Can I change my Login?
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    Using the Inbox Feature
    • I received a Join League message in my Inbox, how do I join the league?
    • I want to forward a message in my Inbox to a friend. Can I?
    • Can I save messages in folders other than my Inbox?
    • I want to send my friend a prop through the Inbox, can I do that?
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    Invitations
    • I sent an invite to join my league to an existing manager, where did it go?
    • Why don't all my leagues show up in the invite tool?
    • How can I invite someone to join a private league that I didn't create?
    • I sent an invite to a friend's e-mail address, but they didn't get it. Why?
    • I sent an Invite to someone I know to Join my league and now they show up in My Friends on my Profile.
    • I sent an invite to a friend, but they don't show up under Track Invites at all. What should I do?
    • I invited my friend and they show up as Accepted on my Tracker Invites page, but I don't see a Golden Ticket next to their name. Why?
    • Why does my friends e-mail address shows up as Ineligible on the Track Invites Page?
    • What does the Eligibility Column Represent?
    • What does the symbol next to my friends name mean?
    • My friends name shows up as 'pending', but I know they signed up.
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    Baseball '08
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    Sign Up Questions
    • How do I sign up?
    • When does the season begin and when can I sign up?
    • I signed up after the season started, can I still win prizes?
    • I signed up but did not receive a confirmation email with my login and password. What do I do now?
    • Does this game cost real money?
    • Can I sign up for multiple teams?
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    League Questions
    • What is a Private League?
    • How do I create a Private League?
    • Can I join more than one league?
    • What's the largest size of a Private League?
    • Can I trade a player with a member of my private league?
    • Can one of my friends in one of my private leagues own the same player as me?
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    Roster Questions
    • What positions do I need to fill with my roster?
    • How do I set/edit my lineup?
    • What is the Position Usage information for?
    • Which pitchers get counted from my roster when I use the last of my innings?
    • Why can't I play any pitchers?
    • Does postseason play count?
    • Can I review my past roster moves?
    • Why can't I use my pitcher in the SP Position?
    • I didn't get any points for one of my pitchers.
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    Trading Floor Questions
    • What is the Trading Floor and How Does it Work?
    • How do I draft my initial team?
    • What time does the Trading Floor open so I can buy and sell players?
    • Does a player's performance determine his price?
    • Why are there Transaction Fees?
    • Why am I unable to buy players on the Trading Floor?
    • Why does a player have "OUT" next to his name?
    • Why am I unable to sell players on the Trading Floor?
    • Can I sell and buy two players simultaneously?
    • I tried to buy/sell a player for a certain price listed on the Trading Floor, and the confirmation screen showed a different price. Why?
    • I am trying to sell a pitcher, but he is locked. Why?
    • What is the Trading Floor and how does it work?
    • Is there a limit to the number of trades I can make?
    • Is there a separate trading floor for each league?
    • If I draft Johan Santana at 60 fantasy dollars, then sell him on the trading floor at 65 fantasy dollars, did I just add 5 fantasy dollars to my budget?
    • The Trading Floor shows that the price of a player has gone down, but the player is sold out. I thought prices were supposed to go up as players are bought. Is this a bug in the system?
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    Scoring Questions
    • How does my team score points?
    • Are batters as important as pitchers with the current scoring system?
    • Why are Batting Average and ERA not included in the scoring system?
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    Premium Service Questions
    • What do I get by upgrading to the Premium Service? How much does it cost?
    • Do I have to have Premium Service to win the top prize?
  • +
    Prize Questions
    • What can I win this season?
    • If I join late in the season, can I still win a prize?
    • Do I have to have Premium Services to win the top prize?

What do I get by upgrading to the Premium Service? How much does it cost?

Our site is designed with many features available to every manager to make managing a team fast, easy and fun. But for just $9.95, you can upgrade to our premium service and take advantage of features not available anywhere else.

Premium Services include:

  • Real-Time Stats and Fantasy Points
  • Eligible to Win Special Monthly Prizes (See Monthly Premium Contest Prize Page)
  • Draft Kit ($9.95 value) - Updated regularly
  • Pricing Guide ($4.95 value) - Information from the Market Makers on initial player pricing
  • Live Rank - Dynamic application featuring in game ranking changes for leagues

Premium Services are free until April 12, 2008. After that, the service costs $9.95 for the remainder of the season. For more details click here to view the Premium Service video tutorial. New users who sign up after April 12th will get a 7 day trial of many Premium Services.

If you didn't find the answer you're looking for, feel free to contact us at realgmsupport@rotohog.com and we'll get you an answer as quickly as possible.

Customer service hours are from 9am - 5pm PST, any emergency issues will be handled as soon as possible.
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